It's been just over 2 weeks now since I sent of my Philips senseo coffee maker to get repaired after the recall announcement. Didn't bother me too much. They paid for packaging and collection via DHL. Told me they'd replace the part that seems to be exploding in the minority of other units and send it back.
I arrived home tonight to find they'd sent me a shiny brand new senseo! Obviously planned as the "we're happy to send you a new one" letter was written in 6 languages, but that's beside the point. Well done Philips. For the effort of sending away the unit for recall you've rewarded me with a new machine and a 2 year warrenty.
Coffee anyone?
Sent from my G1
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